FAQ's
Shipping Information
What Shipping Methods Are Available?
We offer multiple fast and reliable shipping options to suit your needs:
- Standard Delivery (3-5 business days) – Free on orders over £50
- Express Delivery (1-2 business days) – Flat fee of £5.99
- Next-Day Delivery (Order by 2 PM) – £9.99 (Excludes weekends)
All orders are shipped via trusted carriers like Royal Mail, DPD, and DHL for secure delivery.
How Long Will it Take To Get My Package?
Delivery times depend on your location and shipping method:
- UK Mainland: 1-3 business days (Express/Next-Day) or 3-5 days (Standard)
- Northern Ireland/Highlands: +1-2 business days
- International (EU): 5-7 business days
Processing Time: Orders placed before 2 PM GMT are dispatched the same day (Mon-Fri).
How Do I Track My Order?
Once your order ships, you’ll receive a confirmation email with:
✅ A tracking number
✅ A direct link to your carrier’s tracking page
✅ Estimated delivery date
You can also track orders via your NexGenDealz account under "Order History."
Do I Need A Account To Place Order?
No! You can check outas a guest. However, creating a free account lets you:
✔ Track orders faster
✔ Save payment details securely
✔ Access exclusive member deals
✔ View purchase history
FAQ Second Version
How can I contact customer support?
You can reach our customer support team via email at support@nexgendealz.com or by phone at +447835592369.
What is your shipping policy?
We offer free shipping on orders over £100 within the continental United Kingdom. For more details, please visit our Shipping page.
How Do I Track My Order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please see our Returns page for instructions on how to initiate a return.
Do you offer international shipping?
Currently, we do not offer international shipping. We apologize for any inconvenience this may cause. Our shipping services are limited to [list of countries or regions where shipping is available]. If you have any questions, please feel free to contact our customer support team for assistance.